Welcome to the Easy2Access website (the “Website”), owned and operated by Easy2Access. These Terms and Conditions of Use (“Terms”) set out the legally binding framework regulating your use of this Website.
These Terms take effect immediately upon your access to the Website. The current version of these Terms will govern both our and your rights and obligations each time you access this platform. If you do not agree with any provision contained in these Terms, you must immediately cease using the Website. Continued use constitutes confirmation that you have read, understood, and agree to be bound by these provisions.
By accessing the Website, you warrant that your use of the Website is for lawful purposes, you are over 18 years of age, and you have the full legal capacity to conclude a binding agreement. You further warrant that you will not contravene any South African or international laws by using the Website, any services offered on the Website, or any technical information provided by us through your use of the Website. Except as expressly authorized by these Terms, you may not use, alter, copy, distribute, or transmit any content contained on this platform.
Easy2Access conducts its business in accordance with all South African legislation applicable to data protection. We value the privacy of your information and will protect your personal information in accordance with the Protection of Personal Information Act No. 4 of 2013 (POPIA). By using the Website, you acknowledge and consent to Easy2Access, our managed suppliers, or any authorized person processing your personal information for purposes necessary for you to utilize the Website or for us to render any managed service to you, including technical support and hosting.
Easy2Access reserves the right to amend these Terms at any time. Amended Terms will be posted on this page with an updated “Last Revised” date. It is your responsibility to review these Terms for amendments whenever you visit.
Certain areas of the Website may allow users to upload technical questions or data. As a user, you are solely responsible for the content that you upload, display, and add to the Website. We do not review user content. You agree not to add any content that is legally restricted, inaccurate, or violates any third-party rights, including intellectual property or contractual agreements.
For purposes of these Terms, “Intellectual Property Rights” includes all copyrights, trademarks, designs, patents, trade secrets, software, graphics, branding, photographs, and know-how embodied in the Website content or any service offered. Unless specified, all proprietary logic and design exclusively belongs to Easy2Access.
You agree not to modify, port, reverse engineer, attempt to discover source code, sell, license, market, or reproduce any Website content or underlying software architecture. You acknowledge that exposure to user content may include inaccurate or offensive material, and you agree that Easy2Access will not be liable for damages allegedly incurred through such exposure.
Easy2Access does not make any technical warranties or statements regarding the uninterrupted, timely, or error-free availability of the Website and any non-guaranteed services. These are provided on an “as is” basis entirely at your own risk. Neither Easy2Access nor its shareholders, directors, or employees (collectively, “Indemnified Parties”) shall be responsible for any loss, business failure, data loss, harm, or expense suffered by you or any third party attributable to your access and use of this Website.
In addition to the warranties and indemnities above, you agree to hold harmless and indemnify the Indemnified Parties from any claims, damages, liabilities, costs, or debts arising from:
Your violation of any provision of these Terms.
Your violation of any third-party right, including any Intellectual Property or privacy right.
Any claim that your user content caused damage to a third party.
External links are provided for convenience. We make no representations about any third-party website, its privacy policies, or technical stability. Use of external links is entirely at your own risk.
These Terms are governed by the laws of the Republic of South Africa, and you submit to the jurisdiction of the South African courts.
Effective for customers on qualifying Easy2Access Managed Hosting or Dedicated Server plans.
We guarantee that our network will be available 99.9% of the time in any given month, excluding scheduled maintenance. This means you should not experience more than 43 minutes of network downtime in any calendar month, counted from the first day. Network uptime includes all core infrastructure, including routers, switches, firewalls, and cabling, but excludes services or software running on your self-managed server or hardware.
If network uptime is less than 99.9% (i.e., downtime exceeds 43 minutes in a given month), you may request a credit of 5% of the base monthly fee for every 30 minutes of confirmed downtime, up to 100% of your monthly fee for the affected service.
Service credits will not be issued for downtime attributable to:
Degradation outside our control (e.g., tier-1 upstream provider outages);
Scheduled maintenance (announced in advance);
Force majeure events (e.g., acts of God, war, civil unrest);
Distributed Denial of Service (DDoS) attacks against your server;
Negligent acts or omissions by the customer.
We must receive the credit request within 48 hours of the downtime reporting incident. We will confirm the network unavailability according to our internal monitoring systems before issuing any credits.
While we operate as a Remote-First Digital Agency to ensure the best talent is always available for your project, we maintain strong regional hubs to support our core markets.
United Kingdom